At The Ritz-Carlton Club, we reward our employees with the benefits and opportunities you'd expect from an industry leader. With a culture built on mutual respect and a motivating work environment, we make sure our employees have the tools and training they need to improve their skills every day. The Ritz-Carlton Club's management teams are strong, and managers are groomed to grow the business and take on significant leadership positions. Attracting and retaining talented employees is critical to our success as a global brand leader. No organization accomplishes this more effectively than The Ritz-Carlton Club, where developing diverse, smart, and talented decision-makers is the foundation of all our accomplishments.

Our Gold Standards are the foundation of The Ritz-Carlton Club. They encompass the values and philosophy by which we operate and include:

The Credo

The Ritz-Carlton Club is a place where the care and comfort of our members is our highest mission.

We pledge to provide the finest personal service and facilities for our members who will always enjoy a warm, relaxed, yet refined ambience.

The Ritz-Carlton Club experience enlivens the senses, instills well-being and fulfills even the unexpressed wishes and needs of our members.

Motto

At The Ritz-Carlton Club, "We are Ladies and Gentlemen serving Ladies and Gentlemen." This motto exemplifies the anticipatory service provided by all staff members.

Three Steps Of Service

1. A warm and sincere greeting. Use the member's name.
2. Anticipation and fulfillment of each member's needs.
3. Fond farewell. Give a warm good-bye and use the member's name.

Service Values: I Am Proud To Be Ritz-Carlton

1. I build strong relationships and create Ritz-Carlton members for life.
2. I am always responsive to the expressed and unexpressed wishes and needs of our members.
3. I am empowered to create unique, memorable and personal experiences for our members.
4. I understand my role in achieving the Key Success Factors and creating The Ritz-Carlton Mystique.
5. I continuously seek opportunities to innovate and improve The Ritz-Carlton experience.
6. I own and immediately resolve member problems.
7. I create a work environment of teamwork and lateral service so that the needs of our members and each other are met.
8. I have the opportunity to continuously learn and grow.
9. I am involved in the planning of the work that affects me.
10. I am proud of my professional appearance, language and behavior.
11. I protect the privacy and security of our members, my fellow Employees and the company's confidential information and assets.
12. I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.

The 6th Diamond

The Sixth Diamond represents a new benchmark in the hospitality industry and the three levels for achieving both employee and customer engagement.

The Employee Promise

At The Ritz-Carlton Club, our Ladies and Gentlemen are the most important resource in our service commitment to our members.

By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.

The Ritz-Carlton Club fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.